Managed Webex Calling and Contact Center
Maximize the Power of Webex with Encore Managed Services
Unlock the full potential of your Webex Calling and Contact Center solutions with Encore Technologies. Our experts provide proactive monitoring, optimization, and 24×7 support to ensure your platforms run at peak performance.
We handle the technical complexities, allowing your teams to focus on productive collaboration and exceptional customer experiences. With Encore, you reduce downtime, control costs, and gain a secure, reliable Webex environment without the management hassle.
Key Benefits of Encore Managed Services
- Reduced IT Burden: Allows your internal teams to focus on strategic business objectives rather than system management.
- Expert Support & Uptime: Our 24x7x365 Global Service Desk provides rapid issue resolution to minimize downtime.
- Cost Predictability: Move to predictable operational costs, often billed monthly or annually.
- Faster Deployment & Scalability: Quickly scale users and leverage preconfigured best practices.
- Access to Advanced Features: Use the latest Webex features, like AI and analytics, without needing specialized internal expertise.
A Flexible Portfolio of Managed Services
Tailor a solution by selecting the services that fit your needs and budget.
- Incident Management: 24/7 monitoring and rapid response to diagnose and resolve incidents.
- MACD Services (Move, Add, Change, Delete): Keeps your environment agile by managing new users, agent onboarding, workflow updates, and configuration changes.
- Proactive Monitoring & Reporting: We continuously track system health, call quality, and agent performance to identify issues before they impact service.
- Scheduled Health Checks: Our experts conduct regular system reviews to identify optimization opportunities and prevent future issues.
- PSTN Management (Cisco Calling Plan): We provide expert configuration and monitoring for reliable, high-quality voice connectivity.
Customer Service Portal
Our intuitive ITSM portal provides transparency and control, allowing your teams to track incidents, submit service requests, and view real-time updates anytime, anywhere.
24x7x365 monitoring and management
Visibility and insights using AI and analytics
Rapidly scale to meet business demands
Flexible deployment models to support your needs.
Why Encore?
Companies face challenges in all aspects of the business and one partner can provide solutions across the entire ecosystem–Encore. Only Encore can provide comprehensive solutions that encompass a full range of services including; data center, enterprise, managed services, professional services, and staffing services.
Customer Benefits
- Unified Communications – Unifies voice, video, data, and mobile applications for collaboration.
- Customer Care – Delivers a personalized experience that will satisfy customer interaction requirements regardless of the channel.
- Conferencing – Enables secure conferencing (cloud or on premise) regardless of geographic location.
- Collaboration Endpoints – Identifies and deploys the correct endpoint for business requirements (IP phones, video units, web, mobile, desktop).
- Licensing and Consumption Models – Designs solutions around a company’s usage requirements to provide the maximum CAPEX/OPEX benefits.
Our Customers
