Apple Authorized Service Provider

Apple Consultants Network
Apple Authorized Repair
Data Recovery

Encore’s data recovery service can recover data from failed or corrupt hard drives or accidental deletion of data. Our technicians will run a specialized scan to recover any and all intact fragments of data. Encore’s data recovery service provides support for macOS, Linux, and Windows. If your drive has complete mechanical failure, we’ve partnered with an industry-leading clean room data recovery service.

Global Depot

Encore’s repair facilities are located in Cincinnati, Ohio, and are staffed by a large team of Apple certified technicians. Encore accepts walk-in repairs at our depot center, whether you are bringing in a single computer for a hard drive upgrade or multiple macOS servers. We also offer advanced replacement services as part of our lifecycle management for companies requiring zero downtime.

Hardware Repair

Encore Technologies is an Apple Authorized Service Provider, with certified technicians trained according to Apple’s strict standards. We are able to repair your macOS, iOS, and Beats devices or related accessories under the included limited warranty or an AppleCare Protection Plan. For computers that have passed through their warranty coverage, we offer out-of-warranty repairs and upgrades at competitive rates.

  • For out of warranty items we charge a diagnostic fee of $40 per item. However, this fee can be applied toward any repairs purchased with us.
  • We charge labor for iPhone battery replacements in addition to the cost of the battery.
  • We cannot provide same day service on screen repairs. iPhone and iPad screen repairs are often shipped to an Apple Service Depot and will take several days to complete.
  • To make a reservation to see a technician log in to Apple Support with your Apple ID
Apple Integration
IOS Integration

iPhone and iPad devices have become an essential component to IT infrastructure. As a member of the Apple Professional Services team, our engineers are experts at deploying iOS devices into education, enterprise, healthcare and SMB environments. Encore’s consulting team can help define an acceptable use policy, or implement a Bring Your Own Device (BYOD) model.

macOS Integration

Many companies struggle with integrating Apple devices into a predominantly Windows environment. Encore can help integrate Apple’s technology seamlessly with services like Microsoft Exchange and Active Directory. Imaging, patch management, software distribution, security and compliance management can be automated and easily managed by our team of experts.

Mobile Device Management

If you are using iPhone or iPad devices as a business tool, distributing applications and securing sensitive data is critical. Our mobile device management solutions can provide a high level of security and control to devices that have been outside the reach of traditional IT. In the event of a lost or stolen device, we can remotely erase the data through our service desk.

We understand the challenges of managing and securing mobile phones and tablets in an enterprise environment. We can work with your lines of business, security and key stakeholders to develop a mobile device strategy customized for your environment. Our professional services team can help implement a Mobile Device Management (MDM) platform on-premise, or hosted through the Encore Technologies MDM cloud offering.

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Consulting
Mac Lifecycle Management

Managing hundreds or thousands of computers is extremely challenging. As devices break down, it’s critical to keep accurate records and make sure all aspects of the lifecycles are managed correctly. Proper lifecycle management of computers increase the efficiency of your staff, reduces the total cost of ownership and minimizes liability by providing a framework for crucial services.

On-Site Support

Encore Technologies’ onsite support team provides the foundation for our concierge services and desk-side support functions. All of our technicians and engineers are certified by Apple, and can very quickly become a valuable part of your technology team. We can customize a support model for your business that provides an extremely high level of expertise.

Global Desk Service

Encore’s Global Service Desk is the single point of contact for customer support. Encore’s certified technicians utilize an ITIL-based ticketing system to track and manage customer issues. Our first level of support is designed to keep employees productive by providing immediate assistance. End-user issues can be resolved quickly by a phone call, remote screen sharing or email correspondence. Escalation of issues or an onsite dispatch for second-level support will be closely monitored and managed by our technicians around the clock until resolution. We can also be an extension of your internal technology team by providing second and third level support to your current technical staff.

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The path to innovation begins here.

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The path to innovation begins here.

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