UNIT 01 / 04 Unified Communications
Calling, messaging, and meetings on one platform.
Core capabilities
- Cloud & on-premises calling
- Messaging & meetings
- Migration & cutover
- Voice network design
Why it matters
Calling, meetings, and contact center tools are often bought separately and supported by no one in particular. When a call drops or a room will not connect, people stop trusting the tools.
- One team accountable for calling, meetings, and contact center
- Meeting spaces that work the same way in every room
- Contact centers that keep customers moving
- Response service levels met, month after month
What Encore delivers
4 capabilities, racked as one system.
UNIT 01 / 04 
UNIT 02 / 04 Contact Center
Contact centers that route every customer to the right person.
Core capabilities
- Contact center design
- Routing & IVR
- Agent experience
- Reporting
UNIT 03 / 04 Meeting Spaces
Rooms and displays that join a meeting in one touch.
Core capabilities
- Room design
- Video & display systems
- Room standards
- Device management
UNIT 04 / 04 Collaboration Support
Ongoing support so the tools stay trusted.
Core capabilities
- Monitoring & support
- Moves, adds & changes
- Upgrades
- Adoption & training
Encore · Collaboration
What's included
Standard on every engagement.
Every Collaboration engagement is delivered by certified Cisco collaboration engineers.
Cisco
Preferred Collaboration Partner
Certified to design and deploy Cisco collaboration.
Engineers
2 CCIE Collaboration
Expert-level Cisco collaboration engineers on your project.
Certifications
10 Cisco collaboration certifications
Certified engineers across calling, meetings, and contact center.
Service levels
Response SLAs met
100% of response service levels met for 32 consecutive months at Bon Secours Mercy Health.
How Encore works
A process clients can trust.
Phase 01 of 05 Advise
Phase 01 of 05 · Advise
Collaboration assessment
We review how your people call, meet, and serve customers today.
- Current-state review
- User needs
- Room inventory
- Priorities defined
Phase 02 of 05 · Design
Platform & room design
We design the calling, contact center, and room standards together.
- Platform design
- Contact center flows
- Room standards
- Roadmap & sign-off
Phase 03 of 05 · Implement
Deployment & migration
We deploy, migrate users, and fit out rooms with minimal disruption.
- Platform deployment
- Number porting & migration
- Room installs
- User training
Phase 04 of 05 · Manage
Support & service levels
Ongoing support measured against response service levels.
- Monitoring
- Support desk
- Moves, adds & changes
- Service-level reporting
Phase 05 of 05 · Optimize
Adoption & improvement
We track adoption and refine the tools as your teams change.
- Adoption tracking
- Feature rollouts
- Upgrades
- Quarterly reviews
Partners & certifications
Certified on the platforms you run.
Collaboration partners
02
What's next for your infrastructure?
Let's build it together
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