# Professional & Managed Services

> The people and the process behind every Encore program: consultants who understand your business goals, project managers who deliver on them, engineers who automate the routine, and the talent to fill the gaps.

## At a glance

- **PMP:** Certified project managers
- **5:1:** Technical to sales staff
- **430+:** Encore employees
- **Fixed or T&M:** Contract models

## Why it matters

Business initiatives stall when strategy, delivery, and staffing are split across partners. Nobody owns the outcome, methodologies clash, and the people who know the environment leave with the project.

- Business goals translated into measurable technology outcomes
- Repeatable methodologies run by experienced, certified project managers
- Routine IT and business tasks turned into automated, reliable processes
- The right people in place, from a single contractor to a full team

> Encore at a glance: **5:1** technical staff for every salesperson at Encore.
> Encore corporate deck (Aug 2026), Encore at-a-glance.

## What Encore delivers

### IT Consulting & Advisory

We partner with you to understand your business goals, the capabilities needed to reach them, and how progress will be measured.

- Business and technology alignment
- Emerging technology assessment
- On-premise, cloud, or hybrid solution selection
- Experience across multiple industries

### Project & Program Management

Experienced consultants with the practical knowledge and soft skills to make business initiatives succeed.

- PMP-certified project managers
- Agile, Waterfall, and Scrum
- Infrastructure, cloud, and software projects
- Fixed price or time and materials

### Automation Development

Routine and manual tasks turned into repeatable, efficient processes with modern automation and orchestration tools.

- StackStorm, ServiceNow, Ansible, Puppet, and Terraform
- Configuration management
- Continuous integration and delivery
- Business workflow and system integration

### Staffing & Procurement

Candidates who fit your technology and your culture, on the engagement model that fits the need.

- Contract staffing
- Contract-to-hire
- Direct hire search
- Dedicated account teams

## What's included

Every Professional and Managed Services engagement is scoped against your business objectives and run by Encore staff, not subcontracted.

- **Project managers — PMP certified.** Trained in Agile, Waterfall, Scrum, and other methodologies.
- **Contract models — Fixed price or T&M.** Engagements structured to match the scope and the risk.
- **Automation toolsets — StackStorm, Ansible, Terraform.** Plus ServiceNow, Puppet, and VMware, Hyper-V, and Red Hat virtualization.
- **Staffing models — Contract, contract-to-hire, direct.** Each search customized to your technologies and culture.
- **Engineering staff — 430+ employees.** Aggressive competency and certification requirements specific to customer needs.
- **One partner — Data center to staffing.** Solutions across the entire ecosystem from a single accountable team.

## How Encore works

### 1. Advise — Goals and capabilities

We uncover the business objectives, the capabilities needed to meet them, and how progress will be measured.

- Business goal review
- Capability gap analysis
- Success measures defined
- Engagement model agreed

### 2. Design — Program design

We design the program plan, methodology, and team structure together.

- Methodology selection
- Program plan and milestones
- Team and staffing plan
- Scope and sign-off

### 3. Implement — Delivery

Certified project managers run the program while engineers build the automation and integrations.

- Project and program management
- Automation development
- System integration
- Staff onboarding

### 4. Manage — Ongoing operations

Encore operates the automated processes and keeps the right people in place as workloads change.

- Managed operations
- Automation maintenance
- Contract staffing
- Account management

### 5. Optimize — Continuous improvement

We measure outcomes against the goals we set and refine process, tooling, and staffing.

- Outcome reviews
- Process refinement
- New automation candidates
- Roadmap updates


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## Contact

- Website: https://encore.tech
- Phone: 1-866-990-3526
- LinkedIn: https://www.linkedin.com/company/encoretechnologies/

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