Encore's Managed Unified Communications and Collaboration (UCC) Services simplifies collaboration with others through an interconnected system of communication devices. Encore's Managed UCC Service provides a broad technology solution that encompasses voice, video, contact center, and collaboration.
Encore's Managed UCC Services provide an extensible platform to deploy advanced collaboration technologies that drive enterprise productivity. While on-premise solutions are the primary deployment model for large enterprises, new software and cloud approaches are driving organizations to consider solutions that offer more seamless integration and better agility.
The foundation for Encore's managed service offering is our 24x7x365 Global Service Desk, which is staffed by certified technicians who act as a single point of contact for support and troubleshooting. All incidents flow through Encore's ITIL based process to ensure efficient response times and effective diagnosis.
The Global Service Desk team uses a remote monitoring and management (RMM) tool to provide real-time visibility into network conditions. The RMM analytics engine can proactively identify utilization trends and detailed information to ensure reliability and performance.
Encore' Managed UCC Services include:
Companies face challenges in all aspects of the business and one partner can provide solutions across the entire ecosystem--Encore. Only Encore can provide comprehensive solutions that encompass a full range of services including; data center, enterprise, managed services, professional services, and talent.