# Digital Workspace

> Everything your people need to get work done, from the device in their hands to the service desk that answers around the clock, supported by one accountable U.S.-based team.

## At a glance

- **24/7/365:** U.S.-based service desk
- **60K+:** Endpoints supported
- **150K+:** Service desk contacts a year
- **Apple:** Authorized reseller & service provider

## Why it matters

Employee experience depends on the devices people use and how fast someone helps when they break. When devices, tickets, and support are split across vendors, people wait and work stops.

- One team accountable for devices, service desk, and ITSM
- A U.S.-based service desk that answers around the clock
- Apple and Windows endpoints managed in one place
- Incidents resolved, month after month

> Proof point: **100%** incident resolution for 29 consecutive months at TriHealth.
> Encore client proof point: TriHealth.

## What Encore delivers

### Service Desk (24/7/365)

A U.S.-based service desk that answers every hour of every day.

- 24/7/365 U.S.-based support
- Incident & request handling
- Escalation management
- Self-service portal

### Endpoint / DEX

Every device deployed, managed, and measured on the experience it delivers.

- Endpoint management
- Digital employee experience (DEX)
- Patching & compliance
- Lifecycle management

### Apple VAR & Services

Apple devices sold, deployed, managed, and repaired by an authorized partner.

- Apple authorized reseller
- Apple authorized service provider
- Jamf deployment & management
- Repairs

### ITSM Platforms & Integration

HaloITSM, plus integration with your ServiceNow instance.

- HaloITSM
- ServiceNow integration
- Workflow automation
- Reporting

## What's included

Every Digital Workspace engagement is backed by certified partners and a 24/7/365 U.S.-based service desk.

- **Jamf — Elite Partner.** Certified to deploy and manage Apple devices with Jamf.
- **Apple — Authorized Reseller & Service Provider.** Apple devices sold, deployed, and repaired by an authorized partner.
- **Dell Technologies — Titanium Partner.** Certified to deliver Dell endpoints.
- **Cisco — CCST IT Support.** Service desk staff certified in Cisco IT support.
- **Service desk — 24/7/365, U.S.-based.** More than 150,000 service desk contacts handled every year.
- **Endpoints — 60K+ supported.** Experience managing large Apple and Windows estates.

## How Encore works

### 1. Advise — Workspace assessment

We review devices, support, and tooling against how your people actually work.

- Endpoint review
- Service desk review
- ITSM review
- Priorities defined

### 2. Design — Service design

We design the device standards, support model, and ITSM workflows together.

- Device standards
- Support model
- ITSM workflows
- Roadmap & sign-off

### 3. Implement — Onboarding & rollout

We onboard the service desk, enroll devices, and connect ITSM to your tools.

- Service desk onboarding
- Device enrollment
- ITSM integration
- User communications

### 4. Manage — 24/7/365 service desk

Our U.S.-based service desk supports your people around the clock.

- Service desk
- Endpoint management
- Patching & compliance
- Repairs

### 5. Optimize — Experience & improvement

We measure the employee experience and act on what the data shows.

- DEX insights
- Ticket trend analysis
- Automation
- Quarterly reviews

## Partners

### Workspace partners

- Apple
- Jamf
- Dell Technologies
- HP Inc


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## Contact

- Website: https://encore.tech
- Phone: 1-866-990-3526
- LinkedIn: https://www.linkedin.com/company/encoretechnologies/

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