# Collaboration

> Unified communications, contact center, and meeting spaces that work the same way in every room and on every device, delivered by Cisco-certified collaboration engineers.

## At a glance

- **30+:** Collaboration projects delivered
- **20+:** Unified communications deployments
- **10+:** Contact center projects
- **2:** CCIE Collaboration engineers

## Why it matters

Calling, meetings, and contact center tools are often bought separately and supported by no one in particular. When a call drops or a room will not connect, people stop trusting the tools.

- One team accountable for calling, meetings, and contact center
- Meeting spaces that work the same way in every room
- Contact centers that keep customers moving
- Response service levels met, month after month

> Proof point: **100%** of response service levels met for 32 consecutive months at Bon Secours Mercy Health.
> Encore client proof point: Bon Secours Mercy Health.

## What Encore delivers

### Unified Communications

Calling, messaging, and meetings on one platform.

- Cloud & on-premises calling
- Messaging & meetings
- Migration & cutover
- Voice network design

### Contact Center

Contact centers that route every customer to the right person.

- Contact center design
- Routing & IVR
- Agent experience
- Reporting

### Meeting Spaces

Rooms and displays that join a meeting in one touch.

- Room design
- Video & display systems
- Room standards
- Device management

### Collaboration Support

Ongoing support so the tools stay trusted.

- Monitoring & support
- Moves, adds & changes
- Upgrades
- Adoption & training

## What's included

Every Collaboration engagement is delivered by certified Cisco collaboration engineers.

- **Cisco — Preferred Collaboration Partner.** Certified to design and deploy Cisco collaboration.
- **Engineers — 2 CCIE Collaboration.** Expert-level Cisco collaboration engineers on your project.
- **Certifications — 10 Cisco collaboration certifications.** Certified engineers across calling, meetings, and contact center.
- **Service levels — Response SLAs met.** 100% of response service levels met for 32 consecutive months at Bon Secours Mercy Health.

## How Encore works

### 1. Advise — Collaboration assessment

We review how your people call, meet, and serve customers today.

- Current-state review
- User needs
- Room inventory
- Priorities defined

### 2. Design — Platform & room design

We design the calling, contact center, and room standards together.

- Platform design
- Contact center flows
- Room standards
- Roadmap & sign-off

### 3. Implement — Deployment & migration

We deploy, migrate users, and fit out rooms with minimal disruption.

- Platform deployment
- Number porting & migration
- Room installs
- User training

### 4. Manage — Support & service levels

Ongoing support measured against response service levels.

- Monitoring
- Support desk
- Moves, adds & changes
- Service-level reporting

### 5. Optimize — Adoption & improvement

We track adoption and refine the tools as your teams change.

- Adoption tracking
- Feature rollouts
- Upgrades
- Quarterly reviews

## Partners

### Collaboration partners

- Cisco
- ViewSonic


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## Contact

- Website: https://encore.tech
- Phone: 1-866-990-3526
- LinkedIn: https://www.linkedin.com/company/encoretechnologies/

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