Encore's End User Computing (EUC) division offers customers Global Service Desk support for Apple, Windows, and Linux operating systems, as well as virtual desktop technology.

EUC offers support for over 20,000 devices to enterprise and educational customers. Encore's EUC team listens to customer needs and requirements, and then helps design a computing solution that fills that need. The EUC team considers the end user's job requirements and computing device options throughout the process to deliver a fully managed and secure solution for all users.

Features

The core of Encore's End User Computing service is the 24x7x365 Global Service Desk. The Global Service Desk is staffed with certified technicians who act as a single point of contact for support and troubleshooting. All incidents flow through Encore's ITIL based process to ensure efficient response times and effective diagnosis.

EUC service offerings include:

  • Mobile Device Management
  • Remote Monitoring and Management
  • Desktop-as-a-Service
  • Virtual Desktop-as-a-Service
  • Client Monitoring
  • Application Visibility-as-a-Service

Encore offers client-monitoring tools that can be installed on any Apple or Windows based desktop or laptop. Encore's client-monitoring tool provides hourly reports on over 100 possible issues such as: memory and hard drive failures, backup functionality, battery life, real time inventory, warranty status, and physical configuration information to detect potential issues before they become critical problems.

Use Case

Encore's End User Computing service is designed for businesses of any size who realize that work no longer occurs within the 9-5 window and within corporate walls.

Encore can help provide on-demand desktops and applications to users anytime, anywhere, and on any device. Encore's EUC experts will design, implement, and manage an information access and delivery strategy that meets financial, security, and compliance requirements.

Organizations who would benefit from Encore's End User Computing services include:

  • Enterprise, education, healthcare, financial services, and small to medium businesses
  • Businesses struggling with managing a diverse workforce
  • Organizations concerned with security and compliance
  • Customers looking for a disaster recovery solution for end user systems

Customer Benefits

Encore provides:

  • Secure, efficient, and flexible computing platform
  • On-demand scalability
  • Centralized management for global workforce
  • Multi-platform support for the enterprise
  • Apple, Windows, Red Hat, VMware, and Citrix certified resources

Why Encore Technologies

Companies face challenges in all aspects of the business and one partner can provide solutions across the entire ecosystem--Encore. Only Encore can provide comprehensive solutions that encompass a full range of services including; data center, enterprise, managed services, professional services, and talent.