Apple Authorized Repair

Data Recovery

Encore’s data recovery service can recover data from failed or corrupt hard drives or accidental deletion of data. Our technicians will run a specialized scan to recover any and all intact fragments of data. Encore’s data recovery service provides support for Mac OS X, Linux, and Windows. If your drive has complete mechanical failure, we’ve partnered with an industry-leading clean room data recovery service.

Global Depot

Encore’s repair facilities are located in Cincinnati, Ohio, and are staffed by a large team of Apple certified technicians. Encore accepts walk in repairs at our depot centers or mail-in repair service through our Global Service Desk. Whether you’re sending in a single computer for a hard drive upgrade, or multiple OS X servers, our staff can return your completed repair within 48 hours. We also offer advanced replacement services as part of our lifecycle management for companies requiring zero downtime.

Hardware Repair

Encore Technologies is an Apple Authorized Service Provider, with certified technicians trained according to Apple's strict standards. We are able to repair your Mac, iOS, and Beats devices or related accessories under the included limited warranty or an AppleCare Protection Plan. For computers that have passed through their warranty coverage, we offer out-of-warranty repairs and upgrades at competitive rates.

  • For out of warranty items we charge a diagnostic fee of $40 per item. However, this fee can be applied toward any repairs purchased through us.
  • We charge labor for iPhone battery replacements in addition to the cost of the battery.
  • We cannot provide same day service on screen repairs. iPhone and iPad screen repairs are often shipped to an Apple Service Depot and will take several days to complete.
  • To make a reservation to see a technician log in to Apple Support with your Apple ID


Request a Repair or Upgrade.

Apple Integration

iOS Integraion

iPhones and iPads have become an essential component to IT infrastructure. As a member of the Apple Professional Services team, our engineers are experts at deploying iOS devices into education, enterprise, healthcare and SMB environments. Encore’s consulting team can help define an acceptable use policy, or implement a Bring Your Own Device (BYOD) model.

macOS Integration

Many companies struggle with integrating Apple devices into a predominantly Windows environment. Encore can help integrate Apple’s technology seamlessly with services like Microsoft Exchange and Active Directory. Imaging, patch management, software distribution, security and compliance management can be automated and easily managed by our team of experts.

Mobile Device Management

If you are using iPads or iPhones as a business tool, distributing applications and securing sensitive data is critical. Our mobile device management solutions can provide a high level of security and control to devices that have been outside the reach of traditional IT. In the event of a lost or stolen device, we can remotely erase the data through our service desk.

We understand the challenges of managing and securing mobile phones and tablets in an enterprise environment. We can work with your lines of business, security and key stakeholders to develop a mobile device strategy customized for your environment. Our professional services team can help implement a Mobile Device Management (MDM) platform on-premise, or hosted through the Encore Technologies MDM cloud offering.

Consulting

Global Service Desk

Encore’s Global Service Desk is the single point of contact for customer support. Encore’s certified technicians utilize an ITIL-based ticketing system to track and manage customer issues. Our first level of support is designed to keep employees productive by providing immediate assistance. End-user issues can be resolved quickly by a phone call, remote screen sharing or email correspondence. Escalation of issues or an onsite dispatch for second-level support will be closely monitored and managed by our technicians around the clock until resolution. We can also be an extension of your internal technology team by providing second and third level support to your current technical staff.

Mac Lifecycle Management

Managing hundreds or thousands of computers is extremely challenging. As devices break down, it’s critical to keep accurate records and make sure all aspects of the lifecycles are managed correctly. Proper lifecycle management of computers increase the efficiency of your staff, reduces the total cost of ownership and minimizes liability by providing a framework for crucial services.

On-site Support

Encore Technologies’ onsite support team provides the foundation for our concierge services and desk-side support functions. All of our technicians and engineers are certified by Apple, and can very quickly become a valuable part of your technology team. We can customize a support model for your business that provides an extremely high level of expertise.

Training and Certification

Training Courses

Encore Technologies provides Apple training on OS X, iOS, Creative and Productivity software. Encore delivers public and private Apple training for today’s leading professionals who need to prepare for Apple certifications and maintain skills that help organizations achieve their objectives at the highest levels.

Certification Exams

Your Apple certification indicates mastery of the latest technical and creative software transforming our digital world. Differentiate yourself in a competitive marketplace with an Apple Certification. Distinguish yourself as an Apple Certified professional with a personalized certificate and Apple certification logo publicized on the Apple Certified Professionals Registry. Prove your technical competency and build credibility with clients and employers.

Custom Training

Through custom training, Encore can tailor the training to the goals and objectives of the client and the background of the participants. Whether your organization will best benefit from an additional industry-specific domain example integrated throughout the course or simply an elaboration or constriction of some of the topics within our outline, our courses are effectively targeted to help you surpass your goals.

Onsite Training or Exams

Encore can provide hands-on, instructor-led training right in your own facility. We will coordinate the logistics of instructor travel, scheduling, shipping and course materials. Encore's on-site training consists of lectures, demonstrations, and hands-on labs taught by our highly-qualified and experienced instructors.

Request for Apple Training and Certification.

Why Encore Technologies

Companies face challenges in all aspects of the business and one partner can provide solutions across the entire ecosystem--Encore. Only Encore can provide comprehensive solutions that encompass a full range of services including; data center, enterprise, managed services, professional services, and talent.